Contact us promptly
Message our team within 7 days of receiving your order.
Simple, supportive returns
Changed your mind? We're here to help.
We want you to feel confident shopping with Mumzo. If an eligible purchase is not right, our team will guide you through the return process.
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7 days
Easy return window
Contact us within the return period if your eligible item needs to come back.
✓ Friendly WhatsApp support
✓ Clear step-by-step process
✓ Updates throughout your request
At a glance
A simple and transparent policy.
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Keep it unused
The item should be unused, undamaged and returned with its original packaging and accessories.
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Keep order details
Your order number and clear product photos help us review and resolve the request faster.
Return process
Three easy steps.
Before sending anything back, please contact Mumzo so our team can confirm eligibility and provide the correct instructions.
1
Message our team
Send your order number, reason for return and clear photos through WhatsApp.
2
Receive confirmation
We will review the request and share return instructions when the item is eligible.
3
Send and resolve
Pack the item securely. After inspection, we will proceed with the approved resolution.
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Eligible returns
- Return request made within 7 days of delivery
- Item is unused, undamaged and in original condition
- Original packaging, tags and included accessories are present
- Order number or valid proof of purchase is available
- Wrong, damaged or defective item reported with clear photos
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Usually not eligible
- Used, washed, altered or customer-damaged products
- Items missing packaging, tags, parts or accessories
- Requests made after the stated return period
- Personal-care or hygiene-sensitive items once opened
- Items marked final sale, unless faulty or incorrect
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Refunds, exchanges and delivery charges
Approved refunds or exchanges are processed after the returned item is received and inspected. Return delivery charges may apply unless the item arrived damaged, defective or incorrect. Original delivery charges are generally non-refundable.
Helpful answers
Return questions.
What should I send when requesting a return?+
Please provide your order number, the reason for the request and clear photos or video showing the item and packaging.
Should I send the item back immediately?+
No. Contact us first and wait for confirmation. Unauthorised returns may not reach the correct return location.
What if my product arrives damaged or incorrect?+
Contact us as soon as possible with photos of the product, packaging and shipping label so we can review the issue.
When will my approved refund be processed?+
Approved refunds are initiated after the returned item is received and inspected. Bank or payment-provider processing times may vary.
Need help with an order?
We're here to make it right.
Share your order details with our support team and we’ll guide you through the next step.